|
Please Join
for a Professional Development Day
with Jenny Nolen, Alabama's funniest lady!
Date
Tuesday, May 22
Time
11:00 am- 2:00 pm
Place
The Grand Biloxi Hotel-LB's Steakhouse
280 Beach Boulevard
Biloxi, MS 39530
(228) 436-2946
Please Register Here
Registration Fee:
$45.00
Ever heard your employees disgruntly saying, "Oh NOOOOOO! NOT ANOTHER CUSTOMER!!!! ?" That alone is a nail in any business coffin. Here is a fundamental truth: Customer equals paycheck. Pretty simple. However, is the public always right?
This interactive session looks at ways to improve overall customer relationships, particularly with angry and difficult customers.
The Importance of Being an Effective Communicator: Serving Internal and External Customers
The success of a business is based to a large extent on the people skills of its employees. The purpose of this one-day seminar is to improve the company’s business relationships through the skills of interpersonal communication with internal and external customers.Participants will gain a perspective of service excellence from the customers’ point of view when conducting business transactions both in person and via telephone. Using class discussion and interactive exercises, they develop skills for dealing with internal and external customers in a variety of recurring scenarios including technical support, answering questions and giving information. The skills learned in this program serve to enhance the performance of all employees who interact with fellow employees and customers resulting in reduced stress, more efficient utilization of transaction time and improved customer satisfaction. The course will cover areas such as: knowing what customers expect, assessing the ‘personality types’ of customers, how to control problem situations, creating a ‘positive image’ for customers, and effective phone and e-mail communications. Learning outcomes in this program include:
- The blueprint of effective communication
- What your customers expect
- Creating positive customer experiences by using the appropriate communication style
- Handling all customer transactions professionally and efficiently
- The five basic strategies for handling stressful customer situations
| |
THANK YOU TO OUR SPONSORS
We would not be the Chapter we are without our amazing Sponsors!
May Meeting:
CONGRATULATIONS
to all of our Vacation Raffle Winners that were announced at the
May 17, 2012 Meeting:
Julie Sanford - Hard Rock - Pearl River Resort Getaway
Lyndi Smith - BBC DMC - New Orleans Staycation
Kevin Hellmich - PCH Hotels & Resorts - Nashville Vacation
Melissa Mahoney - Holiday Inn Superdome - Lafayette Getaway
Thank you to all that participated both with donations and purchasing tickets!
UPCOMING EVENTS:
June 21, 2012
Officer Installation & Chapter Awards
Bourbon Vieux - New Orleans, LA
**Additional Information on these events will be forthcoming**
| | |
|
MPI Celebraties 40 Years!
Event Photos!
March 2012 Newsletter
Green Corner
Upcoming
Events
Be our Friend and visit us on Facebook!
Follow us on Twitter!
Become Linked in!
|
